packaging machine
Mamata is committed to delivering excellent pre-and-post sales support.

Any request for technical support is treated with priority and it is our constant endeavor to set benchmarks in terms of best practices in equipment support. Due to our presence in both India and USA, we literally serve our customers 24/7 365.

Our dedicated team of highly skilled engineers and technicians in Illinois, Florida & California as well as 22 Engineers out of India office offer quick response with telephone support, remote machine access via internet, and on-site service.

Mamata supplies comprehensive product manuals that include all the information required to operate maintain and troubleshoot customer machines. These manuals are available in conventional print form as well as digital format. Online manuals are also available, providing updated and unlimited access to critical information. Content is concisely written for operators and engineers alike. Manuals also include a complete spare parts list, with cross references to purchased items such as bearings, bushings, and electronic components making it easy for you to purchase them from your existing suppliers.

Other popular services include component exchange programs, rebuilds, and knife sharpening.

Factory-based training sessions can be organized, giving your maintenance and operators a chance to learn all critical functions, PM’s and changeover procedures for efficient and safe operation of your equipment without sacrificing production. On-site training at customer location is also available.

Critical components and spares used in our machines are stocked at our facilities in Florida and Chicago and can be shipped overnight or even same day via courier service.

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